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The following information is to help you prepare for the admission at our facility and so you know what to bring. The measures below are to ensure the safety of our patients and personnel.
ADMISSION PROCEDURE:
Among many facilities available to you we offer you:
Visiting hours: 17h30 to 19h00
To ensure the safety of our patients and personnel, NO visitors will be allowed in the hospital. Parcels / packages can be given to the security at the main entrance where the hospital personnel will distribute it to the patients. Please make sure that the patients’ Initials and Surname are clearly marked on the package.
Each nursing station has a number of nursing staff to assist with daily functions and ward requirements regarding patient care. Optima nursing staff are all qualified staff and have adequate training to see to your interests. Please do not feel offended when you ask the nursing personnel for help and they escalate the request to the sister. Nurses do not have the same authority as the sisters. It does not mean that they cannot assist you. At Optima we provide more personnel than legally required.
This person is the head of the ward. He/she will assist you with almost any medical request and will be able to coordinate your care to assist with your healing process in M-Care Optima. A sister is also the only person allowed to dispense your medication.
We allow nursing students to obtain practical experience at our hospital. They are not involved in your therapeutic care, and do not have access to your confidential documents.
Their tasks vary and change. They might be asked to help and monitor a patient 24/7, or assist with patient bed preparation or performing small tasks.
Fast access to the physician is not always possible. For minor problems we have appointed a sister who will do telephonic follow-ups and assist you in this regard. We walk the extra mile, by phoning our patients after discharge, following up to see how our patients are coping and how they are reacting to the medication.
Our community health sister gives feedback to the doctors and nursing managers. Optima personnel have your best interest and recovery at heart. Remember – we really care… In the case of any uncertainty you can phone the community health sister on
051 502 1834
Please note: Teenage Unit Thursdays between 16H00 – 17H00 and Saturdays 14H00 – 15H00. ( Parents and siblings only)
Please acknowledge that our patient’s privacy and confidentiality is of the utmost importance. It remains a hospital and we request that you and your visitors treat other patients and the facility with dignity, honour and respect.
Visiting hours are from 17h30 to 19h00 in the main hospital, No visitors are allowed to sleep over. Visitors may not enter patient rooms. No intoxicated visitors will be allowed. The right of admission is reserved.
NO SMOKING is allowed in the hospital as it is against the law and smoke detectors are installed. Dedicated areas are available for smoking. Smoking is not allowed within five metres from a door or window. People smoking on the veranda facing the therapy rooms, are requested to use the ashtray provided. These areas are locked from 17h30. Ask personnel if there are any uncertainties. You may not smoke in the Unit-T garden or in the corridor when it is raining.
E-Cigarettes are still considered as smoking.
Cigarette Butts
Smoking is harmful to your health and the health of others in your surroundings. The hospital and staff will never condone smoking. If you want to quit this habit, ask your doctor about medication that can help you in this regard.
Valuable articles are kept at patients own risk. The hospital will NOT accept any responsibility in case of damage or theft in any way whatsoever. Note that CCTV is widely spread and working in and around the hospital. GOOD ADVICE: Rather send your treasured items home. Please respect others property – in the event that you pick-up an item, please hand it in at the sister station.
Please show the necessary respect to your fellow roommates to make your stay and theirs as pleasant as possible.
Declare your weapon/s at admission. NO weapon/s of any sort is allowed in this hospital! This is for your safety and the safety of others. It will be locked in a safe for the period of your stay.
Patients with substance abuse are also treated here; therefore we request that you do not subject yourself or other patients to the use of alcohol or any other substances that are associated with abuse. This hampers the treatment and healing process of not only you as a patient, but also other patients.
Thus, alcohol use is prohibited whilst admitted in Optima whether you are inside or outside of the hospital for as long as you have been admitted. This will impede therapeutic processes. The SAPS conducts random drug searches with sniffer dogs to assist the hospital in this regard.
INTOXICATED PATIENTS
No intoxicated patients will be admitted in the hospital. Right of admission is reserved! Your doctor may also decide to discharge you immediately.
Only use when needed. Natural fresh air is the healthiest. Air-conditioners are set at room temperature of 22°-23°. This is a comfortable temperature and will not be changed. If you are sensitive to the temperature, it can be switched off during your stay. NO patient has the controls of his air-conditioner. If you are not in your room please ask to have your air-conditioner switched off. Please take other patients in your room into consideration.
A disturbed sleeping pattern is commonly associated with illness that needs treatment, thus we encourage a healthier sleep pattern. Therefore, we request the following:
If you have any medical complaints during your stay, please ask your Psychiatrist for a prescription or a referral.
MEDICATION
Good medication control is important to prevent mistakes. Familiarize yourself with your treatment by discussing it with your treating physician and when it will be prescribed. Your illness is your responsibility and you have to take co-responsibility of your treatment. In the event of being unsure about your illness or medication, please ask the nursing personnel. NO self-medication is allowed. All private medication must be handed to the sister in charge and will only be given on prescription from a doctor!
HOSPITAL MEDICATION
Morning medication is dispensed after breakfast. Please bring your water bottle along and drink medication at nurse’s station. During the evening, medication is dispensed by the registered nurse, between 20h00 and 21h00 when a bell will ring to inform you that your medication is ready. If you have any other request or uncertainties, please contact the sister in charge.
CHRONIC MEDICATION
Must be arranged through your General Practitioner or Psychiatrist Office
